Policies

At Guidepoint Clinic, we understand that sometimes life can be unpredictable, and appointments may need to be rescheduled or canceled. To best accommodate clients and ensure that our schedule runs smoothly, we have implemented the following 24-hour cancellation policy:

1. Cancellation Notice - Clients are required to provide at least 24 hours’ notice if they need to cancel or reschedule an appointment. This allows us the opportunity to offer the appointment slot to another client in need.
2. How to Cancel - Cancellations can be made through our online scheduling system (preferred) or via phone or email.
3. Late Cancellations - If a cancellation is made less than 24 hours before the scheduled appointment the full session fee will be charged.
4. No-Show Policy - If a client does not show up for their appointment and fails to provide a minimum 24 hours notice the full session fee will be charged. 
5. Insurance - Please note that cancellation fees are not typically covered by insurance and will be the responsibility of the client.

We appreciate your understanding and cooperation with our cancellation policy. By adhering to this policy, you help us to provide the best possible care to all our clients. 

At Guidepoint Clinic we are committed to protecting the privacy and confidentiality of clients. The trust you place in us is paramount and we ensure that your personal and health information is kept secure and confidential.

The limits to confidentiality are always provided in writing and reviewed by the clinician as part of the consent process for services. Information will not be disclosed to third parties without the explicit consent of the client except in limited circumstances.  This will be reviewed during a free consultation or initial appointment and you can choose to proceed or decline services at that time.