Privacy Policy

Guidepoint Clinic PIPEDA (Personal Information Protection and Electronic Documents Act) Policy

Guidepoint Clinic ("we," "us," or "our") is committed to maintaining the accuracy, confidentiality, and security of your personal information. This Privacy Policy outlines our practices regarding the collection, use, and disclosure of personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Accountability

We are responsible for the personal information under our control and have designated a Privacy Officer who is accountable for our compliance with this Privacy Policy and applicable privacy laws.

2. Identifying Purposes

We will identify the purposes for which personal information is collected before or at the time of collection. These purposes include:

- Providing mental health and assessment services

- Billing and payment processing

- Appointment scheduling

- Communicating with clients

- Maintaining medical records

- Meeting legal and regulatory requirements

3. Consent

We will obtain your informed consent before collecting, using, or disclosing your personal information, except where required or permitted by law. Consent may be express or implied, depending on the circumstances and the sensitivity of the information.

4. Limiting Collection

We will only collect personal information necessary for the identified purposes and will do so by fair and lawful means.

5. Limiting Use, Disclosure, and Retention

We will use or disclose your personal information only for the purposes for which it was collected, unless you have otherwise consented or as required by law. Personal information will be retained for the minimum duration required by our regulatory body, which is typically 10 years.

6. Accuracy

We will strive to ensure that your personal information is accurate, complete, and up-to-date as necessary for the purposes for which it is used.

7. Safeguards

We will protect personal information with security safeguards appropriate to the sensitivity of the information. These safeguards include physical, administrative, and technical measures to protect against unauthorized access, disclosure, copying, use, or modification.

8. Openness

We will make our privacy policies and practices readily available to you. This includes providing information about the purposes for which personal information is collected, used, and disclosed, and how you can access and correct your personal information.

9. Individual Access

Upon request, we will inform you of the existence, use, and disclosure of your personal information and provide access to that information, subject to legal restrictions. You have the right to challenge the accuracy and completeness of your personal information and have it amended as appropriate. If your clinician agrees to make the amendment, the correction can be made by them in your clinical record. If they do not agree, a statement will be placed in your clinical record outlining your concerns or corrections.

10. Compliance Concerns

You may address any concerns regarding our compliance with this Privacy Policy or applicable privacy laws to our Privacy Officer.

Dr. Ainslie Heasman

Email: 

Phone:

If you have any questions or concerns about our privacy practices or wish to access or correct your personal information, please contact our Privacy Officer at:

Dr. Ainslie Heasman

Email:

Phone:

Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The revised policy will be posted on our website, and the date of the last update will be indicated.

This Privacy Policy is effective as of August 7, 2024.